Support enablement · Healthcare IT · Leadership

Empowering teams.
Elevating experiences.
Driving outcomes.

I'm Tim Chenier, a support enablement leader and healthcare IT professional who helps organizations turn complex systems, quality programs, and operational change into clarity, readiness, and confident customer outcomes.

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20+ yearsHealthcare, technology & training

MBA + CISBusiness and technical foundation

People-firstLeadership, enablement & growth

About me

I make complex work clearer, stronger, and more human.

My career has developed at the intersection of healthcare technology, customer support, implementation, quality reporting, training, and people leadership.

I began inside a medical practice, where technology had to work for real clinicians, staff, and patients. I later guided healthcare organizations through EMR implementations and now lead support enablement work that connects strategy, knowledge, coaching, feedback, and operational readiness.

I believe strong leadership can be rigorous and kind at the same time. The goal is not more process for its own sake—it is the right clarity, useful systems, honest collaboration, and the confidence people need to do excellent work.

View my professional résumé

What I do

Where strategy becomes usable.

I connect the big picture to the day-to-day experience of the people responsible for delivering it.

Support Enablement

Programs, playbooks, knowledge systems, coaching, and readiness practices that help support teams deliver with confidence.

ReadinessCoachingKnowledge

Healthcare IT

Experience spanning clinical workflows, EMR implementation, quality reporting, customer support, and technology adoption.

Quality reportingEMRConsulting

Operational Excellence

Clearer processes, stronger feedback loops, and scalable operating rhythms that reduce friction and improve outcomes.

Process designInsightsScale

People Leadership

Empathetic, accountable leadership that develops talent, aligns stakeholders, and makes complex work more human.

LeadershipAlignmentGrowth

Career foundation

Experience built from the work outward.

From medical-practice operations to enterprise healthcare technology, my career has consistently focused on helping people adopt systems, solve problems, and improve how work gets done.

2015—Present

athenaHealth / Virence Health

Support leadership & enablement

Leading support, escalation, mentoring, knowledge, defect-prioritization, and readiness work across complex healthcare technology and quality-reporting programs.

2011—2015

GE Healthcare

EMR Consultant

Guided healthcare organizations through implementation planning, workflow design, training, go-live readiness, adoption, and post-live support.

2002—2011

Asheville Head, Neck & Ear Surgeons

IT, training & implementation leadership

Progressed from operational coordination into implementation leadership and IT management, supporting clinical systems, staff development, infrastructure, and process improvement.

2005—2008

Asheville-Buncombe Technical Community College

Adjunct Instructor

Developed curriculum and taught adult learners across workplace technology, web design, Microsoft Office, and medical-office computer skills.

MBA

Master of Business Administration

Appalachian State University · 2010

BSBA

Computer Information Systems

Appalachian State University · 2002

Leadership that scales

Good support is not an accident. It is enabled.

It comes from strong people, thoughtful systems, useful knowledge, honest feedback, and leaders willing to keep improving all of it.

PeopleKnowledgeProcessInsightChange

Let's connect

The best work usually starts with a good conversation.

I'm always glad to connect with thoughtful people working on healthcare technology, support enablement, leadership, and better customer experiences.

Prefer email?tim@timchenier.com